Installation problem

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This topic contains 5 respuestas, has 3 voices, and was last updated by  Ignacio Gros Hace 3 años, 9 meses.

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  • #38178

    Anónimo

    Hello,

    I tried to install exelearning using snap on Xubuntu 20.04 on two different machines.

    On the first one, I previously installed Xubuntu 20.04 from scratch, and exelearning is working perfectly.

    On the second machine, I previously upgraded the OS from Xubuntu 18.04 to Xubuntu 20.04, and exelearning is installed but does not work.
    When I run it through terminal, I get:

    Traceback (most recent call last):
    File “/snap/exelearning/6/bin/exe”, line 40, in <module>
    from exe.application import Application
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/application.py”, line 37, in <module>
    from exe.webui.webserver import WebServer
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/webui/webserver.py”, line 37, in <module>
    from exe.webui.packageredirectpage import PackageRedirectPage
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/webui/packageredirectpage.py”, line 29, in <module>
    from exe.jsui.mainpage import MainPage
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/jsui/mainpage.py”, line 47, in <module>
    from exe.webui.authoringpage import AuthoringPage
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/webui/authoringpage.py”, line 32, in <module>
    import exe.webui.builtinblocks
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/webui/builtinblocks.py”, line 50, in <module>
    from exe.webui.sortblock import SortBlockInc
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/webui/sortblock.py”, line 19, in <module>
    from exe.export.exportmediaconverter import ExportMediaConverter
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/export/exportmediaconverter.py”, line 9, in <module>
    from exe.engine.package import Package
    File “/snap/exelearning/6/lib/python2.7/site-packages/exe/engine/package.py”, line 35, in <module>
    from dateutil.tz import tzlocal
    ImportError: cannot import name tzlocal

    I looked on the web and on the forum, but I did not find anything useful.

    Can you help me?

  • #38179

    Ignacio Gros
    Keymaster

    Did you try installing tzlocal?

  • #38180

    Anónimo

    Yes, I installed it, but it makes no difference.

  • #38183

    Ignacio Gros
    Keymaster

    Thanks.

    Related issues: 559 and 563

    I just tried in Lubuntu (Ubuntu 20.04) with snapd 2.49 and it worked.

  • #38185

    Anónimo

    Hi @ignacio Gros, thank you for your previous reply. I updated snapd and reinstalled exelearning, however, nothing changed. I get the exact same output when I run the command. What can I do?

  • #38186

    Ignacio Gros
    Keymaster

    Please see this issue. I think that you’ll have to wait until the next version is released, unless you create a new Snap package. Al least, that’s what I understand from Xavi’s tests. Thank you very much for reporting that.

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